What does all of this have to do with 21st Century Business? Several lessons can be learned from Gina by businesses who want to move forward.
- Knowlege is meant to be shared, not hidden in some file share directory structure or locked behind passwords
- Knowledge is ever changing. Just because the project is over or the documentation published the changes shouldn't stop. Documentation of a process or method that is not ever changing is outdated.
Too often businesses create new processes but then fail to stay in a mode of continuous improvement. Some companies implement the tools of the Internet like blogs, wikis, intranets but fail to realize the dynamic change that is the culture of the Internet. They ask "why aren't our tools successful". The answer is: "free them, free the knowledge and let your employees' creativity and innovation come to the surface."
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